Privacy Policy

Tailor at the Tannery is a company dedicated to protecting your privacy. We will use the information you give us to process orders and help to provide an improved service. When an order is placed we require the following information:


• your name

• email address

• delivery address

• debit credit card / debit card details

• Your card expiry date

• Your security code

• Telephone number (only used for essential contact if any problems arise with your delivery or order).


When you sign up for our email newsletter, you may be notified about new services, changes to the website and all special offers. If you wish to unsubscribe please let us know by email. We do not share your details with any 3rd parties. Your details are only shared with the company used to provide your delivery.


Returns

Please mark on the returned packages ‘RETURNED GOODS’. This will help avoid unnecessary delays and customs charges which will speed up the returns process. Returned items must returned to us within 14 days of receiving the goods and in their original condition, unused and in the original packaging if possible. The garment labels should not be removed. Except in the case of faulty or incorrectly supplied goods, where your statutory rights apply. Returned goods will be exchanged or refunded minus any delivery charges and any other relevant incurred costs.

Sale items may not be returned.


The same conditions apply to sale goods. Returns to be sent to:
Tailor at the Tannery, 48 Park Road, Crouch End, London N8 8SX.
Please be sure to include your order number, name and a way to contact you.


Trade Description

We have made every effort to ensure: description, details and photography, are correct and accurate. However there may be, slight differences in texture and colour may occur. Manufacturers’ specifications may vary after going to press. Please note *all measurements are approximate. In the unlikely event that your order is out of stock we will ship the remaining order of items and offer the option of an exchange or refund on the outstanding item that you have been charged for. You will also be given the option to have the item sent on to you when it is in stock again, if this is possible within a reasonable time frame or if not then you will be refunded.

Shipping & Postage

Postage within the UK will be provided by Royal Mail Special Delivery (next day service). If your order is received your order by 3.00pm, Monday – Friday, we will get it to you for the next day. We also make deliveries on Saturday at no extra charge. Please feel free to contact us if you do not want a Saturday delivery. Royal Mail Special Delivery (next day service) will be provided for postage within the U.K.


Postage will be provided by Fedex Priority or Royal Mail or another substituted courier when requested or desired. You will need to contact us to arrange this. Delivery takes 1-3 working says with Fedex depending on where you are. If you order before 2pm Monday to Friday, your order will leave same day. If your order is placed after 2pm or on weekends your order will leave on Monday or next working day. We offer a fully tracked service. Once your order is shipped you will receive your tracking number from Fedex/courier. We deliver to Europe, Republic of Ireland and World wide.


Postage to Russia – To expedite your order speedily with Fedex please use your business or work address if possible for your delivery address. It will process your order quicker and it is easier to ship to business rather than residential addresses in Russia. We pride ourselves at charging a flat, competitive rate subject to where you are. Please check the list below


UK and Ireland – £6.00
Europe, USA and Canada – £12.00
Rest of World – £15.00


Website Conduct

You as our client agree to abide by all applicable state, local International and National and international regulations and laws and you are solely responsible for all omissions or acts that occur under your usage, including all content of your transmissions through the website. All designs, information and other material provided on the website are the exclusive property of Tailor at the Tannery. Any copying of them will require you to contact us to request the written permission of Tailor at the Tannery


Links

Our website may contain links with external websites not covered by our privacy policy, this is outside of our control. If external sites are accessed using our links, please note that our website may contain links with other external websites that are outside our control and are not covered by our privacy policy. Other sites accessed using our links may have different privacy policies so please check with them.


Use and Security

You as our client are held solely responsible for all and any activites with your account which is provided by are entirely responsible for any and all activities that occur with your account, which is provided to you by Tailor at the Tannery, and as our client you agree to notify us immediately of any breach of security or unauthorised use.

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